At The Halwai Club, we strive to provide our customers with the highest quality products and services. We recognize that sometimes plans change, and you may need to manage your order differently based on your chosen payment method. Please review our cancellation policy below:

  1. Online Payments:

    • Cancellation Window: Orders paid for online can be cancelled within 24 hours of purchase without any charges. Please note that once this period has passed, we may not be able to cancel your order as it could already be in processing or shipment.
    • Refunds: If you cancel your order within the specified 24-hour window, a full refund will be issued to the original method of payment within 7-10 business days.
  2. Cash on Delivery (COD):

    • Cancellation Policy: Orders placed with the cash on delivery option cannot be cancelled. We encourage you to review your order carefully before confirming it.
  3. How to Cancel: To cancel an order paid online, please contact our customer service team at or call us at [customer service number]. Provide your order number and the reason for cancellation. Our team will assist you promptly.

  4. Late or Missing Refunds (Online Payments Only): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at

  5. Exceptions: Please note that certain types of items, such as personalized or custom-made products, cannot be cancelled once the order is placed.

For any further inquiries or concerns about your order, please do not hesitate to contact our support team. We are here to help!

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